It’s celebration time here at Smiths Hotel! We’ve just learned that we have been awarded a fresh set of awards recognising customer service and the quality of our hotel and restaurant!
How exciting!
Our Chainmail Restaurant has, for the fifth year running, retained its 2 AA Rosettes for food excellence …. and Smiths Hotel itself retained its 4 star AA Hotel status which is the most widely recognised quality standard award for hotels! (We’re especially pleased as we’ve now been awarded our 4 star status from both the AA and VisitScotland for 11 consecutive years!)
Our good luck with awards this year doesn’t end there! We’re excited to announce that we’ve also been awarded a string of customer service awards….all of which come from the reviews from you, our highly valued guests! Through various online booking sites (TripAdvisor, Expedia, Laterooms…), the feedback Smiths Hotel has received through reviews has meant we’ve received the Booking.com customer service award and the Classic British Customer Experience Excellence Award! There was also a surprise in the post for us just last week in the form of an award certificate from Chief Executive at Classic British Hotels consortium with the congratulatory message: “Congratulations to all the team at Smiths for their dedication and commitment to the guest experience, which has led to consistently excellent guest feedback”!
We’re absolutely delighted to receive these awards … they’re a great testament to our Smiths Hotel team who work with passion to maintain these standards! We would like to extend a big THANK YOU to all the wonderful reviews and feedback that you, our guests, have left for us – we wouldn’t have these awards without you!
We would love to invite you all to come visit us soon to enjoy the Smiths Hotel experience for yourself! Why not stop by for an overnight stay, or a weekend away …. Or perhaps come try our new season menu or new Sunday Roast which are now available!
Don’t forget to share your Smiths Hotel experience with us – pop us a comment on Facebook or Twitter and share your photos with us on Instagram!